Cookie Policy

This site only uses cookies to operate the software which controls your shopping cart and to show your latest titles viewed for navigational purposes. A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. You may prevent the setting of a cookie by changing the security settings in your web browser. You are advised and asked for approval of cookie use when you first enter the site. If you choose not to accept cookies, the functionality of this site which allows you to purchase titles will not work and you will not be able to use the shopping cart. However you may still order by telephoning 44 (0) 1823 653 777. For retail customers we only set cookies that are strictly necessary for the operation of the site and to immediately deliver the services you have requested. We do not use tracking, analytical, advertising, or similar software or allow third parties to set cookies.
For trade customers using the trade log in facility, a cookie is set to remember your log in details from page to page. Specific permission is requested during the trade log in process.

Security

We place the utmost importance in ensuring security of your data. All credit card details are processed through a secure server. This secure server encrypts all information before it is transferred from your computer. This service is provided by PayPal, a leader in internet secure processing. At no time are your card details accessible directly by us, or outside of this secure and encrypted environment.

Data Protection and GDPR

We are committed to protecting your privacy. We collect information you give to us to administer your order only. We do not add your name or any other information to a database for marketing use by us or anybody else. Your credit card details are passed directly to PayPal's secure servers and are not accessible or recorded by us or by any system controlled by us. Email addresses for the 'e-mail me when available' facility for out of print or upcoming titles are only recorded for one off use when a title becomes available to purchase and for no other purpose. The information we collect about you may include your name, address, telephone number and e-mail address. You can check and arrange for the deletion of any information that we hold about you by contacting us at any time.

Pricing and Delivery

We endeavor to hold sufficient stock to meet all our orders but cannot be held responsible or offer compensation for any disappointment if we fail to meet designated delivery times. All orders are subject to availability. However we undertake to keep you informed of any delays and you have the option to cancel your order at any time. All the prices listed on our web site include VAT if applicable. AUD, USD & Euro prices are real time and indicative only. Your transaction will be processed in GBP and converted by your credit card company at their prevailing rate. Delivery is free in the UK. £15 per order for: Austria, Belgium, Channel Islands, Denmark, France, Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and £25 per order for customers in the rest of the world. Shipping cost will be calculated automatically during checkout.

Advice, Returns & Satisfaction

If you encounter any problems or require any advice regarding your purchase, please contact us. You have the option to return any title within 14 days of purchase in its original condition and packaging for a replacement, refund or other books as you wish. You will be responsible for return shipping unless the books are faulty or we have made a mistake. We regard the satisfaction of each and every customer as central to our business and will always give any complaint the highest priority. These terms do not affect your statutory rights.

Copyright

All content, including images, displayed on this website is the copyright of its individual owners or authors and/or Halsgrove Publishing. No content may be reproduced in any form, electronic or otherwise, without express permission except where directly, unambiguously and principally associated with the selling or marketing of the specific title(s) to which the content is relevant. In the first instance please contact us with details of any other intended use.
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Halsgrove

Halsgrove Publishing
Halsgrove House
Ryelands Business Park
Bagley Road, Wellington
Somerset, TA21 9PZ, UK

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© Halsgrove Group 2021
Halsgrove® & A Boot Up® are registered trademarks. The Halsgrove Group includes DAA Halsgrove Ltd, Halsgrove Ltd & Halstar Ltd registered in England Nos 4136732, 6029724 & 6472636 at Halsgrove House, Wellington TA21 9PZ.
Imprints: Halsgrove, Halstar, Ryelands, PiXZ Books, Community Histories & Halswood Journals.